FAQ

If you cannot find your answers below please contact our Customer Service Representatives at support@mimikoo.com.

PAYMENT QUESTIONS

What forms of payment do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal.

Is my personal and credit card information safe on your website?

Yes! All the information we ask for when you place your order is essential for us to process your order smoothly. We use the latest SSL encryption (up to 256 bit) technology to ensure all your details are kept secure and safe. We do not sell, rent or otherwise pass on any of your details to any third party.

Are purchases on this website tax free?

We collect sales tax in the state of California only. We do not collect sales tax for orders ship out of California State.


ORDERING QUESTIONS

How do I change or cancel an order?

Please contact us at order@mimikoo.com.

Why should I become a registered user?

• EASY, QUICK CHECKOUT: By registering you will save time the next time you check out.
• E-MAIL PROMOTIONAL OFFER: We send out coupon code to our valued customers from time to time and notify you of any sales event going on at Mimikoo.com!
• ORDER HISTORY: You may track your order status by log in to My Account.
• REWARD PROGRAM: to thank our valued customers, we offer Frequent Buyer Discounts program to our repeating customers. By registering, you can check all the rewards you have earned in our system and use them toward your purchases. Please click here for our reward/discount programs.

   
SHIPPING QUESTIONS

What are your shipping rates?

Please click here for shipping rates.

When will my order be shipped? How long will it take to get my order?

If your order is placed on Monday thru Friday it will be shipped within 1-2 business days. Order placed on weekend will ship out the next business day. You can expect to receive your order in about 2-5 business days within U.S. and 6-14 business days to other countries depending on your location.

How will I know when my order has been shipped?

We will email you a confirmation to let you know that your order has been shipped. We advise you to add our e-mail order@mimikoo.com to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received. You may also check your order status by log in to My Account.

What countries do you ship to?

We ship worldwide!

Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we currently do not ship to P.O. boxes or APO/FPO addresses.
 

RETURN/EXCHANGE QUESTIONS

What is your return/exchange policy?

You may return unworn, unwashed merchandises with all tags attached in original packaging within 3 days of receipt. We do not accept return on used, washed, damaged items, and items without original tag and packaging. Please click here for our complete return/exchange policy.


MISCELLANEOUS QUESTIONS

Do you offer gift wrapping?

Yes we do! Click here to view different selections of gift boxes.